Shipping Policy

At Multiple Networks, our goal is to get your order to you as quickly and efficiently as possible. This policy outlines everything you need to know about our shipping process. We have partnered with DHL, a globally trusted courier, to ensure your orders are delivered securely and on time.

Order Processing and Dispatch

• Order Cut-Off Time: Orders must be placed by 3:00 PM GMT to be processed on the same business day. Orders placed after this time will be processed on the next business day.
• Handling Time: All orders are processed and dispatched within 1-2 business days (Monday - Friday, excluding public holidays).
• Once your order has been dispatched, you will receive a confirmation email containing your DHL tracking number.

UK Shipping

We offer fast and reliable shipping services across the United Kingdom.

• Next-Day Delivery: We provide an expedited next-day delivery service via DHL. The typical transit time is 1-2 business day after dispatch.
• Free UK Delivery: We are pleased to offer complimentary shipping on all UK orders with a total value of £1500 or more.

International Shipping

We proudly ship to customers all over the world using DHL's expedited international service.

Customs, Duties, and Taxes: For all orders shipped outside of the United Kingdom, the recipient is responsible for any and all import duties, VAT, or customs fees levied by the destination country. Multiple Networks have no control over these charges and cannot predict what they may be. These fees are not included in your order total or shipping cost, and we are not responsible for them. We strongly advise contacting your local customs office for further information before placing your order.

Shipping Costs

Shipping costs are calculated dynamically at checkout. The final cost is determined by several factors, including:

• The total weight of the order.
• The delivery destination.
• The selected shipping speed (e.g., Next-Day).

Your final shipping cost will be displayed on the checkout page before you confirm payment.

Order Tracking

Once your order is dispatched, a shipping confirmation email will be sent to you, which will include your unique DHL tracking number. You can use this number on the DHL website to monitor the progress of your delivery.

Contact Us

Should you have any questions about your order or our shipping policy, please contact our customer service team. To help us assist you more quickly, please include your order number in your message.