When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Onsite Service[1] with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support, help is there when you need it - so you can get back to work.

Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Experienced APC Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today7x24 Upgrade optionIf you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. We will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.Installation verificationOnce the equipment is assembled, an APC Certified Field Service Engineer will verify all connections within the system have been made according to factory specification, and that it is functioning correctly in all modes of operation, ensuring optimal performance and extending the life of the product.Functional verificationDuring each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.Free firmware upgradesPart of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.Environmental inspectionIn order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.

Zebra OneCare™ Essential and Select Maintenance PlansKeeping Your Technology Running While You Run Your BusinessYou count on your Zebra devices and software to run your business and meet your customers’ expectations. Unexpected failures that interrupt your workflows are out of the question. There’s no time for downtime. Sidestep surprises with Zebra’s flexible, right-foryou maintenance plans. Never one-size-fits-all, we offer a portfolio of customizable and personalized plans and enhancements to fit your needs, budget and urgency.Two Core Plans to Give You Beyond-Warranty ProtectionPart of a bigger family of maintenance plans, we created these two core plans as the go-to options that can meet the crucial day-to-day coverage and outcome protection of nearly any Zebra customer. Go beyond the warranty with top-to-bottom, inside-out, comprehensive and preventative care for your devices and the operational outcomes they support.

Allied Telesis AT-GS980MX10HSM-NCA3. Number of years: 3 year(s), Service time (hours x days): 24x5

ProSupport Plus is Dell's most complete support service, it combines 24x7 priority access to expert support, coverage for accidents, hard drive retention, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification. It ensures that hardware and software are running smoothly so you can focus on what’s important. *Availability and terms of Dell Technologies Services vary by region and by product. Contact a sales representative for details.

Zebra OneCare™ Maintenance PlansOur Zebra OneCare Support and Service goes above and beyond the manufacturer's warranty to cover it all, including normal wear and tear and accidental damage.Technology is Complex. Maintenance Doesn't Have to Be.You depend on your devices and software applications to run your business. When they're down, so are your workflows. You don't have time for unexpected surprises that halt your operations. You need a plan to protect against failures and prevent frustrations. Keep it simple and certain with Zebra OneCare maintenance plans.Trusted Service and Ongoing Support from the SourceAccidents happen, especially in tough business environments. Don't let that halt your operations. Stay a step ahead of the unexpected with troubleshooting and support from the team that knows your devices best and stands behind their technology 100%. Maximize your coverage and get certified repairs with authorized parts, along with security patches and firmware and software updates.Hassle-Free Repairs and Support Your WayGet the support you need, when and how you need it. Take advantage of self-service diagnostic tools or submit requests quickly and easily online. Tap into Zebra's digital support community for common questions or give us a call to connect with a live agent. Trust Zebra to focus on your business-critical devices, so you can focus on your operational outcomes.Peace-of-Mind Plans that Flex to Fit Your BusinessChoose the plan that's right for your business goals and budget. Far from one-size-fits all, Zebra OneCare plans offer everything from Essential coverage to elevated Select support, and even Specialized plans for targeted protection. Pick your plan based on your device type or portfolio, contract length, coverage level and repair turnaround time. It's pain free with our simple subscription model.Zebra OneCare™ SelectMaximum ProtectionAccess around-the-clock support with the Zebra OneCare Select plan. Build on the benefits of the Essential plan, PLUS 24/7 live-agent telephone support and next-business-day, ‘like new’ device replacement pre-loaded with your settings, software, apps and OS, and LifeGuard versions.24/7 Live Agent Technical Phone Support24/7 live-agent telephone technical support in 17 different languages no matter where the customer is located (English live-agent support after-hours).Next Day, "Like New" Device Replacement“Like-new” replacement device ships for next business day delivery, same day shipment, next bus day delivery (where possible).Standard Commissioning ServiceStandard Device Commissioning preloads the device with customer’s level of software, apps, configuration, OS and LifeGuard version.VisibilityIQ OneCare (Available for Zebra Mobile Devices and Scanners)Cloud-based dashboard to view repair and support information, contracts, case lifecycle reports, LifeGuard Analytics, repair on time delivery, repair rates and top repair metrics.OS and LifeGuard for Android Security UpdatesProtect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.