HPE Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.

HPE Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.

When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Onsite Service[1] with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support, help is there when you need it—so you can get back to work.

When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Onsite Service[1] with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support, help is there when you need it—so you can get back to work.

Pickup and Return Service offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs.

HPE Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.

HPE Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.

Featuring integrated solid state storage onboard every camera, the MV product line has revolutionized the typical surveillance architecture, completely eliminating the need for a network video recorder (NVR) or other storage server. Using optimized retention tools in the management dashboard, users can make informed decisions about balancing video quality with their organizational retention needs, ensuring they achieve the perfect balance.Still, there are times when legal requirements or other regional regulations may necessitate longer durations of continuous 24/7 recording or off-site backup. Cloud archive options for MV cameras fill in these gaps by allowing for 90 or 180 days of continuous backup recording.HOW DOES IT WORK?Copies of video are stored on both the camera and in the cloudVideo files stored in the cloud are always continuous, 24/7 footageThe camera is always prioritized over the cloud by the dashboard for video retrieval (unless the camera is either unreachable by the cloud or the timestamp of the video file being requested is older than what is supported)If the camera goes offline, it will still record footage as long as it has power, but this footage will not be backed up until it regains a connection to the WAN90 and 180 day license options are available, on a per-camera basisFigure 1: When cloud archive is enabled on a camera, and the camera is online, data flow will follow the standard path: both local and remote viewing devices will pull video directly from the camera memory. A backup video file is stored in the cloud, but not utilized in this case.Figure 2: When the camera is offline, or the timestamp for the video file exceeds the camera’s hardware memory capacity, all video will be viewed as a remote stream, with viewing devices retrieving video data from the cloud.

HPE Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you to resolve hardware and software problems on your HPE products. Hardware exchange offers a reliable and fast parts exchange service for eligible Hewlett Packard Enterprise products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HPE Foundation Care Exchange is a cost-efficient and convenient alternative to onsite support. Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.