ProSupport for PCs is the right offering for all commercial businesses. Featuring 24x7 direct access to in-region engineers, next business day onsite repairs, and automated, proactive issue resolution with telemetry-driven insights, ProSupport reduces end-user downtime while freeing up IT time to focus on higher-value projects.Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction.*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

Get a higher level of support for Dell monitors with ProSupport for monitors. With 24x7 support for set-up, configuration, interoperability, software, and troubleshooting, plus next business day Advanced Exchange if warranty issues can’t be resolved over the phone. ProSupport also offers direct access to highly trained, in-region ProSupport engineers.*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

Dell’s base warranty covers repair or replacement for manufacturing defects. With Advanced Exchange Service, Dell will send a replacement monitor if the warranty issue cannot be resolved remotely. Dell recommends ProSupport - If you need more than business hours support, consider upgrading to ProSupport for Monitors. *Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

Get a higher level of support for Dell monitors with ProSupport for monitors. With 24x7 support for set-up, configuration, interoperability, software, and troubleshooting, plus next business day Advanced Exchange if warranty issues can’t be resolved over the phone. ProSupport also offers direct access to highly trained, in-region ProSupport engineers.*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.Experienced Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Parts includedReplacement parts & components are included with some service contracts. Please see the statement of work for service specifics.Written summary reportAPC project managers will provide you with written reports to keep you informed of the progress of your project.Service Summary ReportProvides a detailed report of work performed including recommendations for service to ensure optimal performanceTechnical supportOur experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.Parts included or available at a discountReplacements parts & components are included or available at a discount. Please see the statement of work for service specifics.Onsite diagnostics & repairWhile on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Flexible on site response timesChoose an on site response time that best meets your business requirements and budgetExperienced Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Environmental inspectionIn order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.EcoStruxure Asset AdvisorEcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.

ProSupport for PCs is the right offering for all commercial businesses. Featuring 24x7 direct access to in-region engineers, next business day onsite repairs, and automated, proactive issue resolution with telemetry-driven insights, ProSupport reduces end-user downtime while freeing up IT time to focus on higher-value projects.Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction.*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

Dell’s base warranty covers repair or replacement for manufacturing defects. With Onsite Service after remote diagnosis, if Dell's technical experts determine that the situation cannot be resolved remotely, a field support technician will come on site, usually within 1-2 business days. It’s support when you need it, where you need it — convenient for you.Dell recommends ProSupport - If you need more than business hours support, consider upgrading to ProSupport.*Availability and terms of Dell Technologies Services vary by region and by product. Contact a sales representative for details.

ProSupport for PCs is the right offering for all commercial businesses. Featuring 24x7 direct access to in-region engineers, next business day onsite repairs, and automated, proactive issue resolution with telemetry-driven insights, ProSupport reduces end-user downtime while freeing up IT time to focus on higher-value projects.Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction.*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

Dell’s base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration. *Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

Count on real-fast, real-time, real-person support 24x7. With Dell Premium Support, you will be notified if an issue is detected.. SupportAssist technology allows our dedicated team of experts to identify and resolve issues quickly to get you on your way. And, if we are unable to solve your issue with remote diagnosis, we’ll send a Dell technician or part to your location. *Availability and terms of Dell Technologies Services vary by region and by product. Contact a sales representative for details.